Coping with civic disaster

first_imgCoping with civic disasterOn 1 Mar 2003 in Personnel Today HR directors who have a clear strategy for coping with civic disasters canhelp limit the damage – and hone leadership skills in their organisation at thesame time, by Helen Vandevelde, Talent management consultantIf you want to discover how effective a leader you really are, just findyourself an emergency to manage. It does not matter whether it is a fire, aflood or a terrorist attack, you will not find a spotlight that exposes yourstrengths and weaknesses more glaringly. Yet emergencies throw up leadershiptests at every level of an organisation. It is this, rather than their rarity,that makes emergencies unique organisational events. Donald Norrie, county emergency planning officer with Cumbria CountyCouncil, says the ability to deal with an emergency has nothing to do with yourplace in the hierarchy. He once upset a chief officer (outside Cumbria) whoasked him what role he would suggest to her in an emergency. “I told herit depended on her strengths and weaknesses.” Planning and training for emergencies has been a long tradition in thepublic sector by virtue of its statutory status. But the private sector, too,is taking the issue more seriously, especially since 11 September 2001. Manycompanies ask for advice from local authority emergency planning units. In terms of planning, there is a temptation to develop a set of procedures forevery eventuality. That just clogs the organisation up with the bureaucraticsuperglue. “We don’t plan for plagues of frogs and locusts,” saysNorrie. Effective management of emergencies relies on people who can improvise, butfrom within a role allocated to them specifically for the purpose. For example,because several agencies are dealing with an emergency, communication betweenthem is critically important. So you need people who can take and pass onmessages reliably. Another group needs to deal with external enquiries. Human resources managers are at the heart of maintaining staff morale andwelfare. Some staff are unable to cope with the role assigned to them. Theyneed to be spotted quickly and put onto maintaining essential services.Personnel managers take the initiative in reorganising work patterns. Peoplehave to convert to shift patterns to maintain 24/7 cover. Backfilling has to beorganised. Other staff push themselves too hard. They need to be told to rest betweenemergency shifts. Their stress levels needs to be monitored and some staff willfeel a sense of bereavement as a consequence of, for example, their classroombeing gutted by fire, or by the distress shown by bereaved relatives. Some mayneed specialised counselling support for the trauma they have suffered. The main difference between the public and the private sector, is that thework of the public sector goes on for much longer and has a wider geographicalimpact. The private sector focuses on immediate business issues such asmaintaining continuity of service or manufacture. The public sector has torepair the damage done to communities. A number of companies offer to take on outsourced emergency planningservices, but this option has its drawbacks. Alan Brand, director of hotel andestate services at Henley Management College, says: “You need to haveintimate knowledge of your own operation. This isn’t something that someoneelse can do for you. “And it goes well beyond evacuating a building. Communicating with keystakeholders and managing the media are vital too, as are salvage. documentrecovery. systems recovery. and business continuity. The training foremergencies is thorough too. We got Buckinghamshire County Council in to helpus. We accessed all the tools, models and floorplans and we ran a simulatedtable-top exercise using a credible scenario. All participants got real valuefrom the exercise.” Training is essential when it comes to honing crisis management skills.Competent and confident people are usually good at exercising leadership in acrisis, but they have to work collaboratively – this is not the place for BruceWillis heroics. We all know about volunteer firefighters who create their own bush fires toget the credit for putting them out. Disciplinary procedures do not go into thedeep freeze during emergencies. Personnel managers have to deal withattention-seeking individuals who may exacerbate the crisis in just to givethemselves a platform to act as heroes. Most training is based on simulations. The challenge, as Cumbria’s Norriepoints out, is preparing people for things they have never seen in their lives.”We do it on the basis of the kinds of roles that are needed in anemergency: people ready to sift and collate information and, if necessary, passit into the public domain; dealing with the media; operating helplines – andknowing how to deal with members of the public who are quite naturally veryupset and often angry; and running a reception centre.” Managing a reception centre is not as straightforward as it sounds.”People have different priorities,” Norrie recalls. “Some insiston taking their rabbits or Rottweilers along with them. Others come home blinddrunk from the pub impervious to the fact that their house has been burneddown. We get drug users suffering withdrawal. You need to know how to manage aninteresting social mix.” n Helen Vandevelde delivers conference and in-house programmes on talentmanagement www.workingahead.com Related posts:No related photos. 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Press release: UK and Argentina agree new flight linking the Falklands and South America

first_img Full UK statement can be found here Follow Foreign Office Minister Sir Alan Duncan on Twitter @AlanDuncanMP and Facebook Notes to editor: This follows two years of detailed negotiations led by FCO Minister for the Americas Sir Alan Duncan.On 13 September 2016, the Minister agreed the UK-Argentina Joint Communique, kicking off negotiations for this closer cooperation between the two countries.The new air link will support the Falkland Island’s economic development, increase engagement with South America, and provide economic benefits to the region.Minister for the Americas, Sir Alan Duncan said: Further information Follow the Foreign Office on Twitter @foreignoffice and Facebook Media enquiries The announcement of a new flight from South America to the Falkland Islands shows real progress, particularly ahead of the G20 in Argentina. This news highlights our closer relationship with Argentina and that, despite our differences on some areas; we can work together on issues that benefit all. Follow the Foreign Office on Instagram, YouTube and LinkedIn For journalists Email [email protected]last_img read more

Credit union expansion through shared branching

first_img 13SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Sharing has its rewards. Not just in life, but in payments and for credit unions, tooConsider the shared branching model, which has been taking shape for years and recently passed a milestone of scale. As noted in early August, CO-OP Financial Services’ CO-OP Shared Branching network stands as the second largest network in the U.S., approximately 500 branches behind Wells Fargo. CO-OP said in a release that it boasts more than 5,600 shared branch locations and several hundred self-service express terminals nationwide.That puts the CO-OP network ahead of Chase and Bank of America, with respective branch counts of roughly 5,560 and 4,860. All told, the company estimates 1,800 of the 6,000 credit unions located across the United States share their branches, while CO-OP also offers CO-OP ATM, a nationwide network of roughly 30,000 surcharge-free ATM machines.CO-OP Shared Branches allow a member of one credit union to do business across other cooperatives, in effect giving that member access to branches across the nation. continue reading »last_img read more

Man ‘hacks’ bro to death

first_imgThe 26-year-old resident Waling Martinez sustained multiple hack wounds on the body, a police report showed. According to police investigators, a heated argument ensued between Waling and Armando around 9 a.m. on June 29. This prompted Armando to hack Waling using a bolo. Tagged suspect was his older brother Armando, 43, it added. As of this writing, officers of the Binalbagan municipal police station have yet to report if the suspect was arrested./PNcenter_img BACOLOD City – A man allegedly hacked his brother to death in Barangay Bi-ao, Binalbagan, Negros Occidental. It was, however, not immediately established what triggered the altercation.last_img

South Asian Games 2019: India continues to dominate with 214 medals

first_img WATCH US LIVE FOLLOW US SUBSCRIBE TO US LIVE TV First Published: 8th December, 2019 13:50 IST COMMENTcenter_img Written By Ruchit Rastogi As the 13th South Asian Games 2019 entered its eighth day in Kathmandu, Nepal, India continues to dominate the games with medals tally of 214 with 110 gold, 69 silver and 35 bronze medals whereas Nepal stands at the second position with a medals tally of 142 medals.India wins bigIndian athlete, Abha Khatua, who won a gold medal in Shot-put, said that she felt very good because it was her first win on an international level. Abha said that she was hoping for better performances in the coming days as her performance in the SAG was not the best but was ultimately happy with the result.SAG host country Nepal bagged 43 gold medals in the current edition after bagging 31 gold medals in the previous edition of the South Asian Games. Nepal has won 43 gold, 34 silver and 65 bronze bringing their medals tally to 142 medals whereas Sri Lanka is placed third after having won 30 gold, 57 silver and 83 bronze bringing their tally to 170 medals.Read: Boxing: Dillian Whyte Talks About Offering Deontay Wilder $50 Million+ Dollars For A FightCommonwealth Games silver medalist Satyawart Kadian floored his Pakistani opponent Tabiyar Khan to clinch the gold medal at the 13th South Asian Games in Kathmandu on November 7. Kadian lived up to the expectations as he showcased excellent skills during his 10-1 victory against Tabiyar.Starting aggressively, Kadian scored six consecutive points in the first minute of the bout and built pressure on his opponent. Apart from Kadian, Sumit Malik, Gurshanpreet Kaur, and Sarita Mor also finished at the top of the podium as India bagged four gold medals.Read: India Tops Medal Count In Athletics, AFI Tweet About Pak Athlete Raises EyebrowsAnother highlight of the day was Punjab’s Gursharanpreet. Playing in her first international competition after seven years, the current national champion registered a convincing 10-0 win over her opponent in the women’s 76 kg category.Sumit (men’s freestyle 125 kg) and Sarita (women’s 57 kg) finished at the top of the podium following their comfortable 8-2 and 10-1 wins respectively in the final round. On day one, Sheetal Tomar (50 kg), Pinki (57 kg), Amit Kumar (65 kg), and Rahul Kumar (57 kg) had won gold medals for India.Read: Indian Eves Win 3-Nations Hockey Tournament Despite Loss To Australia In Final GameSAG 2019The South Asian Games is a multi-sport event which was initially supposed to take place from 9-18 March instead it will be held from 1-10 December 2019. The current edition is being hosted by Nepal and will take place in three different cities- Kathmandu, Pokhara, Janakpur with the opening and closing ceremony being conducted at the Dasarath Stadium in Kathmandu.Read: Pro League Will Test Our Consistency Against The Best Teams: Manpreet(With inputs from agencies) Last Updated: 8th December, 2019 13:50 IST South Asian Games 2019: India Continues To Dominate With 214 Medals As South Asian Games 2019 entered its 8th day in Nepal, India continued to dominate the games with medals tally of 214 with 110 gold, 69 silver and 35 bronze.last_img read more