Apple Sneaks out Support App in the App Store

first_img iPhone 11, iPhone 11 Pro Have More Cameras, More ProblemsApple Arcade Launches Next Week Stay on target Apple has always offered support for devices in its many retail locations, which is one of the ways it got the iPhone into so many hands early on. Now, it’s maybe looking for a slightly more hands-off approach. The company has quietly released a support app in the App Store on election day. So hey, maybe you can try to solve the problem yourself before you bother a genius in real life?The app includes help articles and tips for your device, I assume in hopes that people won’t come into an Apple Store every time something goes wrong. It’s not only for your iDevice, either. All Apple hardware registered on your account is accessible and eligible for support.The help articles are just the first step. The app also has a live chat feature, allowing you to get 1-on-1 help from an Apple rep. That’s probably good enough to figure out many software issues, and it’s still cheaper for Apple than in-store support. If the chat option fails, there’s the option to schedule a phone call with a support rep. And yes, if you don’t want to use the app’s built-in support services, you can schedule an appointment in the nearest Apple Store. The app is thus far only available in English, but it’s popped up in a few App Store catalogs around the world.I’d be on the lookout for this app to be a pre-load in a future version of iOS. Hopefully, you’ll have the option of removing it, though.last_img

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